The Ethical Care Standard
A clearer way to understand what good care should look like at home.
Families deserve more than broad promises. The Ethical Care Standard explains how Ethical Care begins with the person, matches the right care to each need, keeps responsibilities clear and responds when something changes.
Care needed soon? Call to confirm current availability. For an emergency, call 911.
The short answer
What should a family be able to expect from a home-care provider?
You should understand how needs are assessed, who will provide each part of care, what is included, how updates are shared, what backup is available and whom to contact when needs change.
Six care commitments
From the first conversation to ongoing support.
- 01
Understand the whole situation
Begin with the person’s goals, routines, abilities, health needs, current support and family context.
- 02
Use the right kind of assessment
The conversation or assessment should match the daily-living, nursing or rehabilitation need.
- 03
Make the care plan understandable
Your family should know what support is included, when it happens and who provides it.
- 04
Match skills to the care
Caregivers, nurses and other professionals should provide care that fits their training and role.
- 05
Protect continuity and communication
Familiarity, clear handoffs and agreed family updates can make care feel steadier.
- 06
Look again when needs change
A new concern should lead to a conversation about whether the support or clinical care needs another look.
Questions are welcome
You should not have to guess.
- Who is my main contact?
- Which person provides each part of care?
- How will our family receive updates?
- What happens if a caregiver is unavailable?
- Who reviews a change in health or routine?
A practical first step
Talk through what is changing at home.
Start with the person’s needs, current supports, location and timing. We will help clarify which care options and next steps may be appropriate.